Return Policy & Warranty
We accept refunds within 30 days of purchase (proof of purchase required). All returned products must be returned in its original condition and must NOT have been used or opened. Used products will not be accepted!
If you decide to return your product, you are liable for the return postage and responsible for the safe return of the product to us, and will also be subject to a 30% restocking fee.
- Any returns must be discussed and authorized by our customer service in advance. We will then provide return instructions after our customer service has authorized your return application.
- We require tracked shipping if you return your order and the return shipping fees will be paid by the customer without compensation, and will also be subject to a 30% restocking fee.
- After your return request has been confirmed and authorized, we need you to dispatch the package to us within 1-2 business days and send the tracking number of the package to us by email.
Please contact us if you wish to return your product. Email us: firstname.lastname@example.org
Products of Citycruiserboard.com carry a 3-Month warranty against manufacturing defects. If you encounter any issues with your products, contact us.